Under the umbrella of
hospitality industry, media & entertainment industry, food & beverage
industry, airline industry and travel agency industry are typical service
industries which can apply cloud computing. They can be niched and share
the same supply chain to
increase the business opportunity with each other.
Opportunity presented by globalization
1.
No
time lag on business
2.
Remote
visualization
Remote visualization
is a concept that visualize the
data computed on server side with high computing power (Innovation, 2015) . Therefore, the
client terminals from user side can have less or no computing power but just
visualize the result. With the service nature of hospitality, many
of the staffs
need to walk around to serve during duties. We can understand
that it is not handy for a customer facing staff to use a full function
notebook to handle customer requests. It would be more efficient to use handy
device with efficient software which cater the service need. Remote
visualization allows
employees to access anywhere with network-connected tiny, handy
device as cloud will perform all computing in the backend. The terminal of
staff can be small with less computing power and longer operating time which
can access anywhere in the world. It would be a nice service for business with
multiple locations
with high mobility.
3.
Increase outsourcing

4. Increase B2B collaboration
By collaborating supply chain perspective, business opportunities can be
created through cooperation or strategic alliances between corporates. While cloud computing can share the platform as a service to different users with a centralized work station, new services combination release. For example, strategic alliances companies in different
industries share the same booking system and offer different discount or
loyalty programs for customers so as to increase one and others profit and lower maintenance cost.
Emerging innovation practice
Customer service quality is the core value in hospitality industry, while globalization
speeds up the creation of new business model, customer co-creation, by
combining the use of cloud technology. For
instance, customers were involved in the business process by making online
reservation, flexibility to select and fulfill personal needs, wherever they are with handy
intelligence device. These experience
emerges with cloud computing development.
New knowledge management or organizational learning models
1.
Knowledge
management
2.
Organizational
learning
When applying cloud
computing to organization learning, it can also change the current situation
through several ways. Could computing enabled organization with anywhere and anytime
access to learning applications. It also help companies streamline learning
delivery, enhance video and mobile learning access, improve management costs
and efficiency, and most importantly, it gives users much more autonomy to its
learning process. (Ramani, 2012)
Reference
Innovation, S. A. (2015, 4 18). Remote
Visualisation. Retrieved from http://www.hpc.cineca.it/services/remote-visualisation
Ramani, R. (2012, 07 31). Six Ways
Cloud Technology Will Impact Learning. Retrieved from clomedia:
http://www.clomedia.com/articles/six-ways-cloud-technology-will-impact-learning
Sajid Ibrahim Hashmi, V. C. (2011). Using
the Cloud to Facilitate Global Software . 2011 Sixth IEEE International
Conference on Global Software Engineering Workshops, 70-77.
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